Return Policy

1. Overview

At Xibnarexothar, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms of this Return Policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Return requests must be initiated within 30 days of the delivery date
• Condition: Products must be unopened, unused, and in their original packaging
• Packaging: Original packaging, including seals and labels, must be intact
• Proof of Purchase: You must provide order confirmation or receipt

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken seals or damaged packaging
• Products purchased more than 30 days ago
• Products marked as final sale or non-returnable at the time of purchase
• Gift cards or promotional items

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at chat@xibnarexothar.world within 30 days of delivery
• Step 2: Provide your order number, the item(s) you wish to return, and the reason for return
• Step 3: Wait for our team to review your request and provide return authorization
• Step 4: Once approved, you will receive return instructions and a return shipping address
• Step 5: Securely package the item(s) and ship them to the provided address

Please do not send returns without prior authorization. Unauthorized returns may be refused or delayed.

5. Return Shipping

Regarding return shipping costs:

• Customer Responsibility: In most cases, customers are responsible for return shipping costs
• Our Responsibility: We will cover return shipping costs if the return is due to our error (wrong item shipped, defective product, or damaged during shipping)
• Shipping Method: We recommend using a trackable shipping method and retaining your shipping receipt
• Risk of Loss: You are responsible for the item until it reaches our facility

6. Refund Process

Once we receive and inspect your return:

• Inspection: We will inspect the returned item within 5 business days of receipt
• Approval: If approved, we will notify you via email
• Processing: Refunds are processed within 14 business days of approval
• Method: Refunds will be issued to the original payment method
• Bank Processing: Additional time may be required for your bank to process the refund (typically 5-10 business days)

7. Refund Amount

Refund amounts will be calculated as follows:

• Product Price: Full refund of the product purchase price
• Original Shipping: Original shipping costs are non-refundable unless the return is due to our error
• Return Shipping: Return shipping costs are not refunded unless the return is due to our error
• Restocking Fee: We do not charge restocking fees for eligible returns

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• Include photos of the packaging if damaged during shipping
• We will provide a replacement or full refund at no additional cost to you
• Return shipping for damaged or defective items will be covered by us

9. Incorrect Orders

If you receive an incorrect item:

• Contact us within 48 hours of delivery
• We will arrange for the correct item to be shipped to you
• We will provide a prepaid return label for the incorrect item
• No additional charges will apply

10. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product:

• Initiate a return following the process outlined above
• Place a new order for the desired product
• Once your return is processed, you will receive a refund for the original purchase

11. Cancellations

Regarding order cancellations:

• Before Shipping: Orders can be cancelled free of charge if they have not yet been shipped
• After Shipping: Once an order has shipped, it cannot be cancelled and must be returned following our return process
• How to Cancel: Contact us immediately at chat@xibnarexothar.world with your order number

12. International Returns

For international orders:

• The same return policy applies to international orders
• International customers are responsible for return shipping costs unless the return is due to our error
• Customs duties and taxes paid on the original order are non-refundable
• Mark return packages as "Returned Goods" to avoid additional customs charges
• Processing times may be longer for international returns

13. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union or other jurisdictions with consumer protection laws, you may have additional rights:

• EU consumers have a 14-day right of withdrawal for online purchases
• Canadian consumers may have additional protections under provincial consumer protection laws
• These statutory rights exist in addition to and are not limited by this Return Policy

14. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us: